Saturday, January 30, 2010

Contacting members of the Board of Directors

All seven members of the Board of Directors may be contacted by emailing shchoa@gmail.com. Doing so will also put you on the Board's mailing list* for the Board to contact you.

The current Board of Directors:
Anny Wong (President) — sh22202@hotmail.com
Robert Dogan (Vice President) — rdogan@aol.com
Carlos Vasquez (Secretary) — cvdoj@hotmail.com
Michael Pickford (Treasurer) — mikeandcol@gmail.com
Duff McCully — rdmcully@comcast.net
Joe Smith — joesmith@mris.net
Jess Watkins — ghostwnd@verizon.net

The CMS contact is Steve Peacock — speacock@cmsserv.com.

*Questions:

(1) Who owns this mailing list? The Board or the Association? If it is the latter, the list is available to all homeowners on demand. If it is the former, why is the Board using Association funds to build the list? The list was promoted in The Southampton Herald, January 2010, mailed to homeowners at the Association's expense.

(2) Are the mailings part of Association records many of which are by law available to all homeowners? Where are these records stored, and what is the procedure for viewing them?

(3) Does the Board authorize each email? Is this authorization included in the minutes of Board meetings? Individual directors have no authority to direct homeowners to do anything?

Monday, January 18, 2010

Phones working—for now

Verizon informed a Southampton resident: "The number you are reporting is part of an outage. The estimated restoration time for this outage is 2/1/2010 9:00 PM." . . . but phones started working before noon on January 18.

The outage began on the morning of January 9. We were told service would be restored on January 12, then January 14, then January 18, then February 1 !!!

If you are still without service — some are, call the Customer Care and Escalation Office (1-877-815-8494) and let them know your phone is still out.

Saturday, January 16, 2010

Verizon outage update

Cynthia Kellams reports: A number of residents in the Arlington Ridge and Aurora Highlands neighborhoods of Arlington (including Southampton) have been without Verizon landline service for many days ... and, in some cases, weeks. Initially it was reported the outage was due to four cables being cut on Columbia Pike over a week ago. The vast majority of lines affected in that incident have been restored. Last night (1/15) Verizon alerted the County's Office of Emergency Management they'd discovered problems with another much older cable that affects approximately 160 phone lines. Repairs are being made and service is expected to be restored by 9 pm Monday, January 18. If you are still without service and have not already reported your outage to Verizon, do so by calling 1-800-837-4966. If it's still out on Monday, call their Customer Care and Escalation Office at 1-877-815-8494 to register a complaint and request repair. A real person typically answers the second number, but that office in only open during regular business hours Monday through Friday. If you hope to receive any relief on your next Verizon bill, it's important you report your problem and its duration.

Thursday, January 14, 2010

Verizon phone, Internet outage in Arlington, Virginia expected to be repaired after NINE days

Our Verizon phone and Internet service has been out since the morning of Saturday, January 9.

We were told it would be restored by the following Tuesday, that was changed to Thursday, and now Verizon is saying it will be Monday evening — making it 9 days (if it gets done then).

We're not out in the boondocks, we're in the shadow of the Pentagon, and the weather has been quite nice lately.

And we don't see any Verizon crews in our neighborhood.

Monday, January 11, 2010

Is your Verizon landline working?

Several residents of Southampton have reported that their Verizon landline and DSL have not been working since Saturday morning. Initially, Verizon said service would be restored by Tuesday night. Now we're hearing that has been moved to Thursday night.

Let us know how you're doing, and if you learn anything new.