CIC Ombudsman asks Southampton Board of Directors to respond to homeowner complaints

Heather Gillespie, CIC Ombudsman, DPOR, Commonwealth of Virginia, has written to the Board of Directors to respond to homeowner complaints. The Ombudsman's letter of March 12 states:

We will provide a limited timeframe in which to provide evidence to this office that you have taken the necessary actions required under the law and regulations and responded to the association complaints. To that end, you must provide this office a copy of your response to the complainant, or a detailed schedule of when you will provide consideration of the complaints and a final determination to the complainant. We must receive this information no later than Friday, April 3, 2015. . . . If we do not receive your response by the requested date, the matter may be referred to the Common Interest Community Board for further action, as appropriate.